Customer service means
customer loyalty


Customer service means customer loyalty

Customer service is a key success factor for many companies and they use it to establish lasting customer loyalty and to set themselves apart from the competition. Providing the right customer service guarantees good customer relationships! Once they have purchased a product, customers want a competent contact partner to help them with questions and product maintenance. Such services must be provided with the same level of professionalism as was used to create the product itself.

SAP Customer Service (CS) combines SAP functions from SAP ERP and SAP CRM to reproduce these business processes.

Our service package includes:
  • Analysis workshops
  • Design and optimization of your customer service processes
  • Creation of necessary concepts
  • The implementation itself
  • Support during the test and go-live phases
  • Not to mention documentation and operational support.
The benefits for you...

Optimized customer service processes enable efficient handling and processing of customer inquiries and customer service requests, whether warranty, service, maintenance or even factory repairs. The effective use of service and replacement part management enhances your company’s profitability and reduces the cost of services and repairs. Furthermore, integrated customer service and support processes also enable smooth exchanges with customers and ensure lasting improvement of internal communication.

msg as your partner...

Our competent support helps you make the best use of your Customer Service module, with an emphasis on integration into neighboring SAP applications. This is especially true for the integration into your CRM solution. SAP QM

Get in touch

Ralf Heislmeier 180px mal 180px

Ralf Heislmeier
Head of Sales & Marketing