Customer
BMW BKK is the BMW Group's company health insurance fund, open to employees, their family members, and retirees. It offers statutory health insurance benefits as well as additional services in the areas of prevention and health promotion. As a closed company health insurance fund, it is specifically tailored to the needs of its insured members. BMW BKK implemented the input management project in the statutory health insurance system in collaboration with msg.
Challenge
As part of the optimization of input management, the goal was to make process and administration management more efficient. This required a comprehensive transformation of internal structures and processes as well as adjustments to change management. The aim was to optimize internal workflows while also integrating external stakeholders and taking their requirements into account. Communication had to be adapted accordingly and affected employees actively involved in the change process.
Objective
To meet these challenges, a comprehensive analysis of the current architecture was first carried out, including the existing peripheral systems and their interfaces. Based on the results of this analysis, the necessary adjustments were advised and implemented in line with the “input management” business strategy. In addition, an efficient concept for input management was developed and the establishment of a flexible and future-oriented architecture was supported.
Solution and benefits
The measures implemented increased the proportion of dark processing by over 75 percent, significantly reducing manual activities. This resulted in a noticeable reduction in total cost of ownership (TCO) and considerably reduced the workload on employees. In addition, efficiency was increased and audit conditions were sustainably improved.
Client: BMW BKK
Project name: Input management in statutory health insurance
Initial situation:
- Significant efficiency gains in the associated process/administration management
- Transformation within the scope of the work steps to be carried out and changes to internal structures and processes, which also had to be optimized in change management
- External parties had to be integrated and their requirements taken into account, internal workflows changed, communication adapted, and affected employees taken along with the change
Task/solution:
- Conducting an analysis of the current state of the overall architecture (e.g., peripheral systems and their interfaces) and evaluating the results.
- Consulting and implementation of the adjustments and measures resulting from the analysis of the current state for the “input management” business strategy.
- Consulting and development of an efficient concept for input management.
- Consulting on the development of a flexible and future-oriented architecture
Benefits:
- Over 75 percent increase in dark processing
- Noticeably reduced TCO by relieving employees of manual tasks
- Increased efficiency and improved audit conditions
