Digital identities for secure and consistent administrative processes
Digital identities form the basis for modern, networked and service-oriented administration. As digital representations of people, organizations or systems, they enable secure, unique and legally compliant identification in the digital space and are therefore an indispensable component for the implementation of digital administrative processes.
Especially in federal structures and heterogeneous IT landscapes, digital identities are the central lever for implementing processes that are free of media and system breaks. They enable data and authorizations to be assigned consistently, processes to run automatically and interfaces between different players to be designed securely - from citizen applications to specialist procedures.
msg supports public clients in the strategic introduction, further development and technical integration of digital identity solutions. With our interdisciplinary approach, we combine in-depth technological expertise with a sound understanding of regulatory requirements and practical administrative framework conditions.
Challenges in handling digital identities
The introduction of digital identities entails high requirements in terms of security, interoperability and user-friendliness. We support you with tailored advice, tried-and-tested solutions and in-depth expertise from the public sector.
In the public sector, however, consistent, seamless processes are hardly possible at present. One reason for this is that there is often a lack of standards and established processes. Data is recorded and managed multiple times, data quality is impaired and compliance risks increase. The relevant topics of the future, such as the cloud and artificial intelligence (AI), require secure and integrable digital identities so that all objects within a process can be securely and verifiably identified, authenticated and controlled. Through the interplay of digital identities, platforms and integrated backend procedures, an end-to-end digitized process will offer considerable added value in terms of data quality, processing time and effort compared to previous processes.
We support you from technology-agnostic consulting to the selection and procurement of suitable solutions through to the implementation of regulatory requirements, for example from the eIDAS Regulation, the VDG or the OZG. In addition, we support you with seamless integration into your system landscape and can also take over operation and support on request.
E-file and development of media- and system-interruption-free document-based processes
The introduction of media- and system-interruption-free administrative processes places high demands on technology, organization and legal security. We support you with sound advice, tried-and-tested solutions and extensive experience in the administrative environment.
The e-file is the basic component for document-based digital administrative processes.
The introduction of the e-file in the federal administration and in the federal states is well advanced. In the municipal environment, the status is very heterogeneous. The focus for the introduction of the e-file was on the standardized introduction of the core functionalities of electronic file management and, in some cases, workflow-controlled transaction processing. For the most part, the existing structures, regulations and processes were retained in order to simplify and speed up the implementation. As a result, significant potential for increasing efficiency has not yet been realized. The integration of specialist procedures and the associated mapping of administrative processes without media discontinuity was also largely ignored, with the exception of the municipalities.
At the same time, the requirements for efficient public administration have continued to increase.
Modern technologies such as artificial intelligence, robotic process automation, low-code-based integration platforms and digital identities are rapidly reaching market maturity and enabling new approaches to the integration of specialist procedures, service portals and the automation of processes.
Based on our extensive experience from a large number of successful e-file implementation processes and our in-depth knowledge of administrative practice as well as our methodological expertise, we support you in...
- the successful and rapid introduction of the e-file,
- the optimization of e-file use,
- the consistent use of case processing,
- process optimization, process automation, process integration and AI integration into your processes as well as
- the implementation and optimization of your input and output management systems.
Do you have any questions? Where can we support you?
As one of the leading technology and consulting companies in the public sector, we stand for the combination of innovation and reliability in our projects. We know our customers and their specialist processes. On this basis, we work together to create efficient administrative processes along the entire value chain, from design to implementation and operational support, without media or system discontinuity. Depending on the specific assignment, we integrate digital identities, e-files, specialist procedures, low-code platforms, robotic process automation and AI to create needs-based solutions.