Intelligent processes. Measurable progress. Future-proof organization. With automation.
Today, organizations are confronted with the challenge of not just enhancing efficiency in their processes, but also ensuring these are intelligent, scalable, and adaptable. Business processes are evolving gradually—from transparency to optimization, and from rule-based automation to AI-driven and autonomous agents.
We are here to guide you through this transformation journey: From process mapping and standardization, through RPA and workflow automation, to cognitive and agentic automation, where systems learn on their own, make decisions, and actively improve processes.
With a clear vision, a practical pilot strategy, and a scalable operating and governance model, we collaborate to create a pathway to optimal efficiency, superior process quality, and sustainable business success.
Get in touch – we will be happy to advise you.
Reimagining automation – a step-by-step journey towards becoming a learning organization
How companies are evolving from traditional automation to learning, autonomous processes.
Today, intelligent automation goes beyond mere process acceleration. It takes on repeatable tasks, reduces manual effort, and evolves with every interaction. This results in systems that make decisions independently, actively optimize processes, and free up teams for strategic, creative, and customer-centric activities –for greater efficiency, quality, and sustainable growth.
Automation minimizes routine tasks – allowing employees to focus on creating value.
With intelligent automation handling repetitive tasks, manual effort is decreased, enabling your workforce to engage in strategic, creative, and customer-focused activities – leading to enhanced efficiency, quality, and growth.
Transform your organization into a more efficient, resilient, and scalable entity through intelligent automation.
Transform your organization into a more efficient, resilient, and scalable entity through intelligent automation.
Automation reaches its full potential when various technologies work together intelligently. From rule-based process automation to autonomous learning agents – we integrate the best strategies to ensure that end-to-end processes are efficient, adaptable, and future-ready. Your added value: Increased dark processing, enhanced scalability, and a notable decrease in your employees' workload – all while elevating the customer experience.
Which automation strategy suits your needs best? Let's work together to identify the ideal technologies for your end-to-end automation.
With the right technologies for end-to-end automation
Digital transformation thrives when processes are viewed as a whole and automated across various technologies. From the smart capture of incoming data to AI-driven decision-making and autonomous agents, we integrate the right technologies into a cohesive end-to-end flow. This allows us to create automated processes that are not only more efficient, but also capable of ongoing enhancement and scalability.
We orchestrate the right technologies for you – modular, scalable and designed for the future.
Automation in 7 steps – achieving success
Successful automation does not happen by chance; it adheres to a clear, structured process model. Our 7-step approach ensures that technologies, processes, and individuals collaborate effectively – from the initial concept to scalable operation. We guide you through a comprehensive governance model: From defining your goals to choosing and executing appropriate use cases, followed by ongoing optimization and scaling. This is how we ensure that automation projects deliver measurable added value and have a lasting impact.
- Increase in sales
- Cost reduction
- Customer satisfaction
- Operational excellence
- Risk reduction
- Collect ideas
- Perform task & process mining
- Document processes (task capture / PDD)
- Analyze and prioritize use cases
- Optimize processes
- Develop solution design
Perform design, build, test & deployment
Orchestrate platform and automation technologies
Run automations
- Generate insights
- Use dashboards
- Analyze and optimize results
We guide you through each stage towards a robust and scalable automation landscape.
Think big, start small – this is how we integrate automation into your organization
Achieving successful automation isn't instantaneous; it requires a gradual process. Our approach combines fast results with a clear scaling strategy – enabling you to unlock added value early and develop a lasting automation organization over time. The result: A structured approach that transitions from the initial pilot project to a company-wide automation program – minimizing risks, delivering quick wins, and providing a clearly quantifiable ROI.
Looking to initiate or scale your automation efforts? We guide you from the conception stage to establishing a Center of Excellence.
Our all-in-one solution: msg.ClaimsBot & RPA
With msg.ClaimsBot and RPA, you optimize your claims processing – fast, efficient, and customer-friendly.
Features at a glance
- 24/7 Customer Interaction: Via claims hotline, website, or app.
- Automatic Data Capture: Converts voice and text information into structured data.
- Backend Integration: Seamless data verification.
- Fully Automated Claims Processing: Automatically reports and creates standard cases.
- 24/7 Process Execution: Continuous claims handling.
- Semi-Automated Support: For complex cases.
Digitalization of Claims Reporting
This offer has been developed together with msg Claims Management, Neohelden and msg.PIA.
5 reasons to choose msg for automation
With our industry knowledge, tested strategies, and technological prowess, we deliver measurable results swiftly – and support you throughout your automation journey for the long term.
1. End-to-end approach from a single source
From vision to use case definition to implementation and operation & scaling.
2. Faster added value with tested frameworks
Proven methodologies, templates & solution accelerators for swift measurable results.
3. Intelligent processes transformation
We combine process mining, RPA, AI & agentic automation – for automated & learning processes.
4. Scaling with governance & CoE models
Sustainable operation and scaling models for company-wide impact.
5. Partnership & enablement
We empower you teams – providing training, coaching, and change management to ensure lasting success.
Our partner
Strong partnerships are part of our DNA
