Seize your opportunity with msg.CAP!
With msg.CAP, you can use exactly the AI services you need – flexibly, individually bookable, and scalable at any time. Whether coverage checks, completeness checks, or more complex checks: our AI detects missing information and documents throughout the entire claims process and provides clear recommendations for action, for example for coverage checks.
You decide whether processes are continued automatically or taken over manually. This allows you to combine maximum efficiency with full control.
Whether you need short-term support or a long-term strategy, msg.CAP can be seamlessly adapted and modularly integrated at any time, allowing you to easily exit the system. This enables you to respond quickly and flexibly to any situation.
Thanks to state-of-the-art technology, the highest security standards, and continuous development, your claims processing remains efficient, secure, and future-oriented.
Do you have any questions?
Overcoming challenges, seizing opportunities: The next chapter in claims management
The insurance industry faces a number of major challenges:
Market demand
Customers expect fast, digital, and transparent processes — response times are often too long.
Decline in skilled workers
Employees are leaving. It is difficult to find replacements due to the shortage of skilled workers.
Complex claims processes
Bureaucratic processes lead to significant backlogs, rising costs, and inefficiency.
Inflexible systems
Current end-to-end solutions are expensive, not very customizable, and offer little scope for individual automation.
What if there was already a flexible solution to overcome your specific challenges and bottlenecks? What opportunities would this open up for you to make your process automation smarter, more cost-effective, and more customer-focused?
The decisive view of the whole
You have the challenges – msg.CAP has the solutions. (Only available in German)
msg.CAP automates technical claims processes
Whether individual processes or complete dark processing – anything is possible.
All incoming documents, such as damage reports, pictures, invoices, etc., are processed 24/7.
Services for determining document type, damage classification, and data extraction.
Services for identifying and handling suspected cases of fraud.
Two AI-based components for communicating with customers, documents, policies, and claims.
msg.CAP is a system-agnostic solution and is connected to the core systems of insurance companies.
All processed transactions and AI services used can be tracked and accessed at any time.
Services for identifying and handling recourse cases.
Services for determining document type, damage classification, and data extraction.
Omnichannel capability enables data input and output across various channels such as portals, apps, chats, etc.
By connecting external service providers, weather data, for example, can be incorporated into an audit process.
The central control unit for the best possible coordination of AI services for business processes.
The core component that identifies and initiates the optimal follow-up processes in each case.
Services for identifying and handling complaints.
Conditions, rules, manuals, etc. are stored as a basis for various processes.
How can we help you?
Please feel free to contact us!
Andre Neumann
Head of Claims Management Insurance