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Header Healthcare

creating value for
Healthcare

Technology meets expertise - shaping the future together

As a leading partner in the healthcare sector, our vision is to bridge the gap between technological innovation and industry-specific expertise. We are shaping a digital future that enables healthcare providers and payors to make processes more efficient, secure and patient-centered.

In a highly regulated and dynamic market, we focus on customized IT solutions that not only work, but also make a real difference.Our unique understanding of the healthcare market, combined with state-of-the-art technology, enables us to create sustainable added value.

Do you have questions?

Portrait Sebastian Mause

Sebastian Mause

Head of Healthcare Division

Why msg?

Market-specific expertise

Our employees combine technological excellence with a deep understanding of healthcare processes.

Innovative solutions

From telematics infrastructure to electronic patient records - we offer pioneering IT services.

Customer centricity

Tailor-made services, such as intelligent chatbots with integrated expertise, address your specific challenges.

Excellent process expertise

Our experts optimize your processes so that you can focus on what's important - the health of your customers.

 

Fachlichkeit. Technologie. Innovation.

Together we shape the healthcare market that benefits everyone involved. Rely on a partner who understands your challenges and is able to develop the best solutions.

Our references

Success Story

DAK-Gesundheit is not only one of Germany's five largest statutory health insurance providers—it is also a company steeped in tradition. DAK-Gesundheit is a self-governing public-law corporation. It is based on the principle of solidarity and has 5.5 million insured members and around 300 offices nationwide.

Success Story

BG BAU offers a wealth of valuable information on its website, but this is often difficult for users to find – both via the internal search function and via external search engines. In addition, the service hotline is only available at certain times, which is a particular hurdle for employees with limited availability. Another problem is the language barrier, which makes it difficult to access important information.

Success Story

BG ETEM relies on digital prevention: With a new intranet application for managing hazardous substances, creating risk assessments, and accident management, safety in companies is ensured more efficiently and in compliance with legal requirements.

Success Story

BG Phoenics is modernizing its core system with a service-based application landscape. Innovative technologies such as Angular and a SAFe-based approach are being used to efficiently digitize business processes—from member management to payment processing.

Success Story

BMW BKK worked with msg to optimize its input management and achieve significant efficiency gains. Through comprehensive analysis of the current situation, targeted process adjustments, and future-oriented architecture, dark processing was increased by over 75% and TCO was significantly reduced. Successful change management ensured that all stakeholders were able to actively participate in shaping the transformation.

Success Story

Techniker Krankenkasse (TK) is Germany's largest statutory health insurance provider with 11.6 million members and is considered a pioneer in the digitization of healthcare. It offers its members innovative digital health services and apps to support prevention and health management.

Success Story

VIACTIV health insurance is taking a decisive step into the digital future: the new service app makes it easier to access healthcare services and makes the administration of insurance matters more efficient.

Success Story

AOK NordWest and msg are digitizing maternity logbooks to improve prenatal care. The web and app solution securely and efficiently connects expectant mothers, midwives, and doctors. The goal: to reduce premature births, increase breastfeeding rates, and optimize healthcare.

Platform experience for the healthcare market

When developing healthcare platforms, we combine our many years of agile project experience with our comprehensive market knowledge. We have been able to acquire the knowledge that is important for networking players in the first and second healthcare market through many years of projects. In addition to the challenges for a successful platform strategy, orchestration in the healthcare ecosystem is another key task:

  • The technical ability to network with other players
  • Services to connect customers to the respective platform
  • Efficient creation, provision and operation of our own services

 

msg: Expertise in the healthcare market

Thanks to our long-standing, reliable partnership with key players in the healthcare sector, we have a resilient and solid market position.

As the msg group, we count more than 70 statutory health insurance companies among our customers.

Acquired through on-site projects with customers and through the knowledge of our social insurance specialists, we have comprehensive knowledge of technical processes and organizational structures.

We have knowledge and expertise in all technical solutions - industry software, ecosystems and platforms, peripheral systems.

We cover the entire value chain in the business model.

We can provide successful reference projects in the context of digitalization and input management.

Creating new value with AI

Artificial intelligence (AI) improves efficiency and quality in health insurance. With AI-supported chatbots, virtual assistants and process automation, productivity can be increased, costs reduced and fraud better detected.

We help you to use AI effectively to optimize processes and improve communication with policyholders.

Find out more in our study (Germn only)

Our partners

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Your benefits

1. Always up to date

msg uses proven components (open source and commercial), standards (e.g. HL7, CDA, FHIR) and solutions (e.g. ePA, e-prescription) that are established in the ecosystem

2. Always trustworthy

Data sovereignty lies with the customer at all times

3. Needs-based

msg creates its own standard services that address the needs of larger customer groups (e.g. eMutterpass)

4. Optimally connected

msg creates connector services to relevant public data sources (Snomed CT, Loinc, Geo, IoT) as well as to standard market systems (Oscare®, iskv_21c|ng, i.s.h.med)

5. Optimally networked

msg creates specific (connector) services on behalf of customers and advises on the connection of systems when developing services for the platform

Current

podcast radikal digital

Our patient and health data are particularly sensitive and require protection. Not least for this reason, the healthcare system faces high regulatory requirements when it comes to digitization, as data security and data sovereignty are of the utmost priority. How these prerequisites affect the pace of digitization, what challenges need to be overcome, and what significance the electronic health record (ePA) holds for the entire health system are topics discussed by msg board member Rolf Kranz and Sandra Hoyer, head of the care management projects team at Techniker Krankenkasse.

Shape the future of the healthcare industry with us!