For shopping experiences that engage – and endure
Regardless of whether they are shopping online or in a physical store, customers tend to make swift decisions no matter their location. They seamlessly transition between different sales channels and anticipate a shopping experience that is both consistent and convenient. Yet, numerous retailers struggle to fulfill these expectations. The challenges stem from a variety of issues, including outdated IT systems, organizational silos, and vague business strategies – all of which can lead to significant repercussions for profitability and customer loyalty.
The reality is that omnichannel isn't just an "add-on," but rather the essential element for seamlessly connecting all online and offline platforms, allowing you to fully harness the potential of your retail business, whether it's through your online store or on the physical shelf.
By utilizing our custom-designed omnichannel solutions, you can seamlessly link your online and offline platforms, enhance user experience, and empower your teams to deliver authentic service.
Omnichannel Solutions for Retail
Indoor navigation via app
msg.easyFinder: Find what you need without searching for ages!
Large retail spaces and intricate store layouts pose a dilemma for shoppers: how do I find what I need? With msg.easyFinder, you can provide seamless indoor navigation through smartphones in your stores. Customers can easily locate particular items, sections, or services and head straight to where they need to go.
Web Client for Stores
Digital Services at PoS
A web client delivers digital information and customer support right to the sales floor – such as inquiries regarding product availability, customer service, or click & collect. It links central systems with the physical store, generating genuine added value on-site – for both your customers and your employees.
Returns Portal
Return process made easy
Returns are an integral part of retail life and should be straightforward. A returns portal allows your customers to manage their returns online easily, featuring clear processes and automated handling. Say goodbye to long wait times and media interruptions.
StoreFinder
The right information for the right store
A StoreFinder enables your customers to swiftly locate the appropriate store. It also shows opening hours, available services, and product stock. This enhances the visibility of your locations, making them more accessible and effectively boosting visitor traffic.
Sell where your customers shop: Anytime, anywhere, effortlessly
Bring your brand to life across all platforms, delivering an experience that captivates. Let’s discuss how your touchpoints can perform better with an intelligent omnichannel strategy.
I am looking forward to hearing from you!
Niclas Geissler
Retail Solutions Expert