Create customer experiences to be remembered
Customers don't just buy products – they buy experiences. Positive experiences at all touchpoints combined with appropriate and relevant contents turn prospective buyers into keen brand ambassadors and loyal customers. With the help of a successful customer experience, you acquire comprehensive knowledge about your (potential) customers and gain a crucial competitive advantage.
We support you from start to finish in designing a successful customer experience strategy through simple, standardized and automated processes. Our experts work with you to identify the relevant experience goals and design your project roadmap. With our many years of project experience and industry expertise, we not only help you make your customer and employee experience more efficient and successful but also predict future trends and needs of your customers. For experiences that start in the minds of your employees and stay in the minds of your customers.
Do you have any questions?
Kristina Fries
Head of Department / Vice President
XM Strategy & Transformation I Customer Experience (CX)
- +49 173 729 37 98
-
kristina.fries@msg.group
Did you know?
Get to know your customers
A one-size-fits-all solution cannot be used when addressing a heterogeneous customer base with a multifaceted product portfolio. Regardless of whether your goal is a stronger customer relationship, effective new acquisition or winning back lost customers: It is essential to meet the individual customer experiences along the entire customer journey.
Create positive experiences
Whether online, offline or in person – the focus is on the holistic experience. Differences in accessibility can be attributed to the different generations: Whereas baby boomers prefer to be contacted in person or by phone, Gen Z is more likely to be reached virtually or via social media.
Implement smart
IT solutions
Technology starts where human beings have their limits: The orchestration of all channels requires an individual IT architecture. The identified customer needs are translated on a technological level so that even complex requirements can be met.
We create connections with our service portfolio
Make it easy and get it right:
For a successful customer experience, it is crucial to offer the customer the right experience at the right time, via the right channel.
Steffen Bolenius
Senior Vice President
XM Strategy & Transformation
Rely on our technology partners
Rely on our technology partners
Kontakt
Get in touch!
Steffen Bolenius
Senior Vice President
XM Strategy & Transformation
- +49 173 300 85 22
-
steffen.bolenius@msg.group
Kristina Fries
Head of Department / Vice President
XM Strategy & Transformation I Customer Experience (CX)
- +49 173 729 37 98
-
kristina.fries@msg.group
