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Message

CHAMELEON DEBUG ON

Request URL: https://www.msg.group/en/services/customer-experience

Current date and time: "2021-11-28 00:41:51am" in timezone "Europe/Berlin"

Processing rule id 4 ("prevo - forward Prevo domain root to /prevo (DEV)")

- URL: "https://www.msg.group/en/services/customer-experience" equals "http://prevo-test.dev.msg.team/" ? - failing

Started FAIL action for rule id 4

Finished FAIL action: default template style not changed

Processing rule id 11 ("prevo - forward Prevo domain root to /prevo (PROD)")

- URL: "https://www.msg.group/en/services/customer-experience" equals "https://www.prevo.ch/" ? - failing

Started FAIL action for rule id 11

Processing rule id 6 ("prevo - force prevo pages to prevo domain (DEV)")

- Domain name: "www.msg.group" is not in the include list - failing

Started FAIL action for rule id 6

Processing rule id 7 ("prevo - force prevo pages to prevo domain (PROD)")

- Domain name: "www.msg.group" is in the include list - succeeding

- Menu handling: currently in menu name: main-services-en, Menu id: 2399

- Menu items: current menu item is not in list of menu items to include - failing

Started FAIL action for rule id 7

Processing rule id 8 ("prevo - force non-prevo pages to msg group domain (DEV)")

Started FAIL action for rule id 8

Processing rule id 9 ("prevo - force non-prevo pages to msg group domain (PROD)")

Started FAIL action for rule id 9

Processing rule id 10 ("prevo - force prevo pages to DE")

- Language: "en" is in the include list - succeeding

Started FAIL action for rule id 10

Processing rule id 23 ("msgfor banking redirect #3")

- URL: "https://www.msg.group/en/services/customer-experience" contains "msgforbanking.de/abo-newsletter-seminare" ? - failing

Started FAIL action for rule id 23

Processing rule id 22 ("msgfor banking redirect #2")

- URL: "https://www.msg.group/en/services/customer-experience" contains "msgforbanking.de/abo-newsletter-aufsichtsrecht" ? - failing

Started FAIL action for rule id 22

Processing rule id 21 ("msgfor banking redirect #1")

- URL: "https://www.msg.group/en/services/customer-experience" contains "msgforbanking.de/veranstaltungen" ? - failing

Started FAIL action for rule id 21

Processing rule id 18 ("magforbanking - redrect msg.group/msg-for-banking to msgforbanking.de")

- URL: "https://www.msg.group/en/services/customer-experience" equals "https://www.msg.group/msg-for-banking" ? - failing

Started FAIL action for rule id 18

Processing rule id 19 ("magforbanking - redrect msg.group/en/msg-for-banking to msgforbanking.de/en")

- URL: "https://www.msg.group/en/services/customer-experience" equals "https://www.msg.group/en/msg-for-banking" ? - failing

Started FAIL action for rule id 19

Processing rule id 16 ("magforbanking - redrect msgforbanking.de to new homepage")

- URL: "https://www.msg.group/en/services/customer-experience" equals "https://www.msgforbanking.de/" ? - failing

Started FAIL action for rule id 16

Processing rule id 17 ("magforbanking - redrect msgforbanking.de/en to new homepage")

- URL: "https://www.msg.group/en/services/customer-experience" equals "https://www.msgforbanking.de/en" ? - failing

Started FAIL action for rule id 17

Finished all rules

Final template style unchanged

Create customer experiences to be remembered

Customers don't just buy products – they buy experiences. Positive experiences at all touchpoints combined with appropriate and relevant contents turn prospective buyers into keen brand ambassadors and loyal customers. With the help of a successful customer experience, you acquire comprehensive knowledge about your (potential) customers and gain a crucial competitive advantage.

We support you from start to finish in designing a successful customer experience strategy through simple, standardized and automated processes. Our experts work with you to identify the relevant experience goals and design your project roadmap. With our many years of project experience and industry expertise, we not only help you make your customer and employee experience more efficient and successful but also predict future trends and needs of your customers. For experiences that start in the minds of your employees and stay in the minds of your customers.

Do you have any questions?

Kristina Fries

Kristina Fries
Head of Department / Vice President
XM Strategy & Transformation I Customer Experience (CX)

Did you know?

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Get to know your customers

A one-size-fits-all solution cannot be used when addressing a heterogeneous customer base with a multifaceted product portfolio. Regardless of whether your goal is a stronger customer relationship, effective new acquisition or winning back lost customers: It is essential to meet the individual customer experiences along the entire customer journey.

Create positive experiences

Create positive experiences

Whether online, offline or in person – the focus is on the holistic experience. Differences in accessibility can be attributed to the different generations: Whereas baby boomers prefer to be contacted in person or by phone, Gen Z is more likely to be reached virtually or via social media.

Implement smart IT solutions

Implement smart
IT solutions

Technology starts where human beings have their limits: The orchestration of all channels requires an individual IT architecture. The identified customer needs are translated on a technological level so that even complex requirements can be met.

We create connections with our service portfolio

Make it easy and get it right:

For a successful customer experience, it is crucial to offer the customer the right experience at the right time, via the right channel.

Steffen Bolenius msg

Steffen Bolenius

Senior Vice President
XM Strategy & Transformation

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Kontakt

How can we help you implement your best customer experience? We provide you with independent consultancy.

Get in touch!

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Steffen Bolenius 200x200

Steffen Bolenius
Senior Vice President
XM Strategy & Transformation

Kristina Fries

Kristina Fries
Head of Department / Vice President
XM Strategy & Transformation I Customer Experience (CX)