New

Newsroom more...

msg_Gradient_farblos_1 (4)
Viactiv Krankenkasse Visual digital

Digital transformation at VIACTIV

Development of a service app for an improved user experience and optimized business processes

Customer

Viactiv BKK, headquartered in Bochum, serves approximately 720,000 insured persons and 110,000 corporate customers, contractual partners, and service providers at 53 locations throughout Germany. Viactiv rewards its members for health-conscious behavior through various bonus programs. For example, members can collect points through preventive medical checkups or sporting activities, which they can exchange for premiums or use to obtain a refund on their contributions. Viactiv BKK implemented the project to develop a service app in collaboration with msg.

Challenge

In 2018, VIACTIV decided to provide its insured members with a service app to increase customer benefits by consistently mapping business processes in digital systems. The aim was to facilitate access to important services and make administrative processes more efficient.

Objective

As part of the implementation of this digitization initiative, comprehensive consulting and support was provided in the areas of overall project management and architecture. A central element was the development and implementation of the service app for iOS and Android, supplemented by the integration of essential backend functionalities such as two-factor authentication (2FA) and identity and access management (IAM).

Solution and benefits

The VIACTIV Service App offers insured persons numerous advantages: it enables the digital submission of documents, easy management of contact data, and access to relevant information content. This not only improves service quality, but also contributes to increased efficiency and the digitalization of business processes. Further information about the app is available at the following link: VIACTIV Service App.

 

VIACTIV health insurance

Client: Viactiv health insurance

Project name: Development of a service app

Initial situation:

  • The objective of the project is to increase customer benefits (= VIACTIV policyholders) by consistently mapping business processes in digital systems.
  • Against this backdrop, VIACTIV decided in 2018 to offer its insured persons a service app.

Task/solution:

  • Consulting and support in the development and implementation of a digitization initiative, particularly in the areas of overall project management and architecture
  • Implementation of the iOS and Android app
  • Backend functionalities such as 2FA/IAM connection

Benefits:

Your contact

Artelt, Susanne

Susanne Artelt

Principal Business Consultant

More on the topic of health

Success Story

DAK-Gesundheit is not only one of Germany's five largest statutory health insurance providers—it is also a company steeped in tradition. DAK-Gesundheit is a self-governing public-law corporation. It is based on the principle of solidarity and has 5.5 million insured members and around 300 offices nationwide.

Success Story

BG BAU offers a wealth of valuable information on its website, but this is often difficult for users to find – both via the internal search function and via external search engines. In addition, the service hotline is only available at certain times, which is a particular hurdle for employees with limited availability. Another problem is the language barrier, which makes it difficult to access important information.

Success Story

BG ETEM relies on digital prevention: With a new intranet application for managing hazardous substances, creating risk assessments, and accident management, safety in companies is ensured more efficiently and in compliance with legal requirements.

Success Story

BG Phoenics is modernizing its core system with a service-based application landscape. Innovative technologies such as Angular and a SAFe-based approach are being used to efficiently digitize business processes—from member management to payment processing.

Success Story

BMW BKK worked with msg to optimize its input management and achieve significant efficiency gains. Through comprehensive analysis of the current situation, targeted process adjustments, and future-oriented architecture, dark processing was increased by over 75% and TCO was significantly reduced. Successful change management ensured that all stakeholders were able to actively participate in shaping the transformation.

Success Story

Techniker Krankenkasse (TK) is Germany's largest statutory health insurance provider with 11.6 million members and is considered a pioneer in the digitization of healthcare. It offers its members innovative digital health services and apps to support prevention and health management.

Success Story

VIACTIV health insurance is taking a decisive step into the digital future: the new service app makes it easier to access healthcare services and makes the administration of insurance matters more efficient.

Success Story

AOK NordWest and msg are digitizing maternity logbooks to improve prenatal care. The web and app solution securely and efficiently connects expectant mothers, midwives, and doctors. The goal: to reduce premature births, increase breastfeeding rates, and optimize healthcare.