Automation
From classic process automation to cognitive automation and intelligent agents. Discover the full range of services offered by msg.
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Industry expertise that accelerates. Solutions that optimise resources. With RISE with SAP and msg.
SAP S/4HANA in Focus
Industry expertise that accelerates. Solutions that optimise resources. With RISE with SAP and msg.
The Association of Substitute Health Insurance Funds (vdek) represents the interests and provides services for all six substitute health insurance funds, which together insure around 29 million people in Germany.
BG BAU offers a wealth of valuable information on its website, but this is often difficult for users to find – both via the internal search function and via external search engines. In addition, the service hotline is only available at certain times, which is a particular hurdle for employees with limited availability. Another problem is the language barrier, which makes it difficult to access important information.
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Companies today are facing massive challenges: Skills shortages, convoluted and inadequately documented processes, and escalating customer demands. Conventional automation often falls short.
But the reality of modern organizations is decidedly more dynamic: Information is dispersed across e-mails, documents, or CRM systems, necessitating real-time decisions based on context. Inflexible systems can no longer match this speed – what is essential is automation that understands, thinks independently, and evolves dynamically.
Agentic Process Automation (APA) integrates intelligent, self-learning agents into your process landscape. They autonomously handle tasks, enhance efficiency and flexibility, and future-proof your processes.
Out Agentic Process Automation approach employs intelligent agents that continuously analyze processes, identify unstructured data and derive optimization opportunities in real-time. Decisions are made autonomously and implemented proactively.
✔ Time savings: Fully automates repetitive tasks
✔ Error reduction: Minimizes risks and increases process quality
✔ Innovation space: Employees can concentrate on creative and strategic initiatives
Intelligent agents continuously analyze your data, identify patterns and optimization opportunities and autonomously improve processes. You gain from improved efficiency, lower error rates, and systems that continuously learn and adjust to evolving requirements.
Agentic Process Automation can be seamlessly integrated with existing IT landscapes. Both legacy systems and new platforms can be efficiently connected without disrupting existing processes.
Processes are continuously monitored and automatically adjusted to changes. This enables immediate decision implementation, prevents operational bottlenecks, and significantly reduces throughput times.
Agentic Process Automation grows with your company. Small pilot projects can be initiated quickly and, if they prove successful, scaled up to more complex processes.
This facilitates a flexible, cost-effective automation strategy that dynamically aligns with your business requirements.
Agentic Process Automation guarantees the highest security standards and complete GDPR compliance. Companies reduce risks, safeguard sensitive information, and fulfill regulatory obligations while digitalizing and automating their processes.
Ahmet Varlik - Head of department Automation
"Agentic Process Automation allows organizations to smartly manage processes and unlock previously hidden potential. The self-learning agents handle complex tasks, reduce errors, and free up resources for strategic initiatives. Organizations that implement our solution see a significant boost in efficiency while acquiring the adaptability needed to future-proof their operations."
Automation
From classic process automation to cognitive automation and intelligent agents. Discover the full range of services offered by msg.
Automation technologies are constantly evolving and offer different capabilities to optimize work processes. While Robotic Process Automation (RPA) primarily automates simple, rule-based tasks, Cognitive Process Automation (CPA) extends these capabilities through the use of artificial intelligence and enables the processing of more complex data and decisions.
The most sophisticated variant, Agentic Process Automation (APA), operates independently, makes its own decisions, adapts in real-time, and manages complex processes autonomously.
msg survey
To what extent is generative AI already being used in large German companies? What are the main use cases? msg conducted an online survey together with the market research institute INNOFACT - with exciting results.
Success Story Thule Group
Translating article descriptions into 23 languages often takes weeks. Thanks to GenAI, translated content is available in just a few seconds.
Success Story AWB Köln
Detecting road damage in Cologne is a time-consuming process. Together with msg, AWB investigated whether artificial intelligence could make the procedure more efficient.
Reference
Where many market solutions come to a standstill, msg delivers a tailor-made product: Neo, a digital voice assistant that can be implemented completely independently and also works offline. Not only that, but the use of Neo has already resulted in considerable CO2 savings.
Success Story Techem
How can energy consumption be reduced? The first step on the way to greater energy efficiency is greater transparency regarding heat generation and consumption - and this is precisely what Techem has made its goal.
Success Story Paradigma
Paradigma works with a broad network of specialist partners in customer service. Peak times in the hotline and the desire for a high degree of digitalization led Paradigma to introduce a digital assistant called Sunny together with msg.
msg news
Generative AI is already widely used by German companies across all sectors. This is the result of an online survey conducted by the IT and consulting company msg.
AI
Generative AI has become a valuable tool in automotive software development and offers crucial support in product development processes. Are open source solutions comparable or better alternatives than established products?
CATEGORY