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Message

CHAMELEON DEBUG ON

Request URL: https://www.msg.group/en/insurance/output-management

Current date and time: "2021-07-25 11:00:12am" in timezone "Europe/Berlin"

Processing rule id 4 ("prevo - forward Prevo domain root to /prevo (DEV)")

- URL: "https://www.msg.group/en/insurance/output-management" equals "http://prevo-test.dev.msg.team/" ? - failing

Started FAIL action for rule id 4

Finished FAIL action: default template style not changed

Processing rule id 11 ("prevo - forward Prevo domain root to /prevo (PROD)")

- URL: "https://www.msg.group/en/insurance/output-management" equals "https://www.prevo.ch/" ? - failing

Started FAIL action for rule id 11

Processing rule id 6 ("prevo - force prevo pages to prevo domain (DEV)")

- Domain name: "www.msg.group" is not in the include list - failing

Started FAIL action for rule id 6

Processing rule id 7 ("prevo - force prevo pages to prevo domain (PROD)")

- Domain name: "www.msg.group" is in the include list - succeeding

- Menu handling: currently in menu name: main-branchen-en, Menu id: 2995

- Menu items: current menu item is not in list of menu items to include - failing

Started FAIL action for rule id 7

Processing rule id 8 ("prevo - force non-prevo pages to msg group domain (DEV)")

Started FAIL action for rule id 8

Processing rule id 9 ("prevo - force non-prevo pages to msg group domain (PROD)")

Started FAIL action for rule id 9

Processing rule id 10 ("prevo - force prevo pages to DE")

- Language: "en" is in the include list - succeeding

Started FAIL action for rule id 10

Processing rule id 18 ("magforbanking - redrect msg.group/msg-for-banking to msgforbanking.de")

- URL: "https://www.msg.group/en/insurance/output-management" equals "https://www.msg.group/msg-for-banking" ? - failing

Started FAIL action for rule id 18

Processing rule id 19 ("magforbanking - redrect msg.group/en/msg-for-banking to msgforbanking.de/en")

- URL: "https://www.msg.group/en/insurance/output-management" equals "https://www.msg.group/en/msg-for-banking" ? - failing

Started FAIL action for rule id 19

Processing rule id 16 ("magforbanking - redrect msgforbanking.de to new homepage")

- URL: "https://www.msg.group/en/insurance/output-management" equals "https://www.msgforbanking.de/" ? - failing

Started FAIL action for rule id 16

Processing rule id 17 ("magforbanking - redrect msgforbanking.de/en to new homepage")

- URL: "https://www.msg.group/en/insurance/output-management" equals "https://www.msgforbanking.de/en" ? - failing

Started FAIL action for rule id 17

Finished all rules

Final template style unchanged

Output management is communication well thought through

Do you have any questions?

Erwin Gorny msg

Erwin Gorny
Head of Solution Consulting

Different customers - different requirements

What requirements does a modern output management solution meet?

Recipient-oriented
wording

Simple and intuitive letter writing for the clerk

Reaching customers on the right channel

A high degree of automation

Standardized interfaces and modular architectures on flexible platforms

Simple text maintenance for and by the specialist departments

And what does the future of communication look like for insurers?

The future is hybrid. At least for the next decade. Digital and paper-based communication exist in parallel. However, the answer to the question of the future of output management is not just a technical one. The tasks for insurers are broader:

Holistic communication:

Communication should be viewed holistically and as a continuous cycle of interaction between customers and the company. Every communication from the insurer impacts overall satisfaction and customer experience.

Customized communication strategy:
Communication without barriers:
Competitive response times:
Modular output components:

Our “Output@msg” concept: Take a holistic view, minimize risks, optimize costs

Outputmanagement msg Konzept

In our process model, binding SLAs and KPIs are defined, tracked and taken as the basis for attractive pricing models. The proven "Output Remote@msg" concept reduces the operating and cost risk and also enables the complete transfer of responsibility to a cost-optimized cloud operation.

Our Partner

Kwsoft Rgb 350x93

Use the potential for your digitalization and communication strategy

1

High standard in communication

Address your customers in a targeted and consistent manner –
regardless of the number of your systems and possible transformation phases.
2

Cost reduction

Cost transparency in the industry is currently low.
Designing your systems to meet demand creates clarity and enormous savings potential.
3

Automation and AI

Automation and AI are essential factors for low costs, customer-friendly service and high quality.
To date, these methods have been little used in the industry.
4

Service optimization

Take as much responsibility as you desire, thus optimizing service and quality.

How can we improve your output management?

Kontaktieren Sie uns!

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