Challenge
Citizens want to be informed by government institutions quickly, on a daily basis and simply: from latest Corona requirements to vehicle tax and tax returns. As FAQs often cannot cover all questions, a solution was needed that would answer citizens' most frequently asked questions in a cost-effective and service-oriented way.
Solution
A chatbot equipped with a knowledge basis makes it possible to answer questions.
Benefit
Questions can be asked in natural language on given topics. Citizens get correct answers based on the knowledge base. Automating answers eases employees' workload and frees up capacity again for productive work.
AI from msg – Made in Europe
With artificial intelligence, we want to drive forward the use of AI in organisations faster and more successfully. What sets us apart: Forward-looking consulting services and products to enable value creation through data.