How digitalisation platforms are accelerating the transformation
Greater agility, less IT effort
Digitalisation platforms bring together various tools and technologies to effectively support the digital transformation of processes. This is not a single product, but a platform that provides a wide range of functions. Key components of a digitalisation platform include low-code development with intuitive UI design, as well as process control and automation. In addition, other functional areas such as AI elements, RPA, chatbots or form management may be integrated.
Many digitalisation platforms rely on modern architectures such as microservices and combine various products into a powerful end-to-end solution. The aim is to enable organisations to create digital applications as easily and precisely as possible and to manage business processes efficiently – all without the need for in-depth programming knowledge.
Platforms can be integrated into IT ecosystems via interfaces. This shortens the time to market, enables an agile response to changes and reduces the workload on the IT department.
Your contact person
Thorsten Faber
Public Sector Division Management
There is a need for standardised processes to enable the faster implementation of digital solutions
Digitalisation platforms provide a flexible, modular and future-proof foundation for implementing future digitalisation projects more quickly, maintaining them more easily and developing them in a more targeted manner.
With our digitalisation platforms – which range from low-code development and process automation to the integration of AI and RPA – we create a flexible, modular and future-proof foundation. This enables digital solutions to be implemented more quickly, maintained more easily and developed in a targeted manner. We provide comprehensive support to the public sector in the use of digitalisation platforms such as ServiceNow throughout their entire life cycle. With our holistic approach, we ensure that your digitalisation projects are implemented not only with the support of technology, but also in a way that is organisationally effective.
Your challenges in the public sector
Public administration faces complex challenges in the area of digitalisation: whilst the pressure to modernise and the requirements for data protection are increasing, outdated structures and limited resources are restricting the scope for action. These include, amongst others:
- Incomplete processes & data silos: Workflows are often inconsistent and not fully digitised. This prevents efficient end-to-end processing.
- Data silos & shadow IT: Poorly integrated specialist applications with different user interfaces lead to inflexible systems. As a workaround, shadow IT (e.g. Excel spreadsheets) often emerges, which is difficult to control and poses a significant security risk.
- Slow-moving IT projects & dependence on service providers: Complex projects and long lead times hinder progress. Even minor adjustments require external service providers, which drives up costs and increases dependencies.
- Outdated infrastructure: There is a lack of modern, standardised core IT infrastructure.
- Skills shortage: Specialist and IT departments lack sufficient or suitably trained staff.
- Significant hurdles in security and data protection: The increasing legal and technical requirements are becoming virtually impossible to meet within complex, non-standardised application landscapes.
- Budgetary pressures and time constraints: Digital services must be delivered quickly and in strict compliance with the law, despite limited financial resources.
We are here to support you in tackling these challenges. Our experts will provide you with comprehensive support throughout the implementation and use of your digitalisation platform.
Our solutions and services
To effectively address these challenges, digitalisation platforms lay the foundations for a modern, connected and efficient administration:
- Workflows and data flows are managed across systems – directly above the existing business processes.
- Data management, process modelling, UI design and application management are standardised in a sustainable manner.
- Pre-built modules and interfaces enable the seamless integration of IT systems and rapid digitalisation without the need for complex programming work.
- In addition to core elements such as low-code development and process automation, modern technologies such as AI, RPA, chatbots and form management can be flexibly integrated.
From strategy to long-term operation
Our experts provide comprehensive support throughout the introduction and use of your digitalisation platform (currently ServiceNow) and the business applications implemented on it. We provide end-to-end support across the entire life cycle, focusing on the following key areas:
Strategy & Governance
Strategic advice on selecting the right platform and on the further development of organisational and governance structures.
Design & Development
Design and implementation of bespoke specialist applications on the chosen digitalisation platform.
Integration & Quality Assurance
Seamless system integration and quality-assured integration of the platform into your existing IT landscape through structured testing.
Operations & Application Management
Operations support and application management to ensure the long-term success and stability of the solution.
msg and ServiceNow
As a certified ServiceNow partner, we combine in-depth industry knowledge with the power of a leading digitalisation platform. Together, we’ll take your administrative processes to a new level – quickly, securely and with a view to the future.
Benefit from tried-and-tested best practices, seamless system integration and comprehensive support, all from a single source.
Do you have any questions? Where can we support you?
Do you have any questions about our solutions, or would you like an initial assessment of your digitalisation project in the public sector? Let’s discuss how a digitalisation platform can speed up your processes and take the strain off your IT systems.
Get in touch. We look forward to arranging a visit to your premises. Please do get in touch!