Digital transformation in the social economy: opportunities, challenges and future prospects
The social economy is a central component of the public sector and provides vital support services. At the same time, technological advances and limited resources - be it time, personnel or budget - are changing the framework conditions for these important services. Many organisations in the sector are already actively driving digitalisation, but the successful integration of digital innovations often places high demands on processes, technologies and structures.
msg supports players in the social economy in integrating digital innovations efficiently and in a future-proof manner. With customised solutions and strategic consulting, we help you to successfully shape digital change, optimise processes and create sustainable added value for people and organisations.
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Strategic solutions for a sustainable organisation
Many organisations in the social economy are faced with the challenge of developing a clear strategy for digital change. There is often a lack of an overarching vision, a structured roadmap and concrete measures for implementing digital innovations. In addition, social economy organisations must adapt their structures to modern technologies without neglecting essential ethical and data protection aspects. This is exactly where we come in: With our expertise in change management, project management and IT consulting, we support organisations in implementing digitalisation in a practical and sustainable way. Our focus is on developing customised solutions that not only enable technological progress, but also put people at the centre - for a more efficient, sustainable social economy.
The maturity index for digitalisation in the social economy (RIDiS) developed by us is a central tool that supports your organisation on the path to digitalisation. RIDiS enables you to systematically analyse and prioritise fields of action and provides targeted recommendations for achieving the next level of maturity. This allows you to achieve maximum results within a tight, cost-saving timeframe.
Our offering includes M365 Governance, M365 Onboarding and other business applications that ensure your processes run smoothly. With our industry know-how and extensive expertise in the Microsoft 365 environment, we help you to take full advantage of these SaaS services, increase your productivity and meet compliance requirements at the same time.
We help you to identify and realise the potential of AI and robotics in public sector. In doing so, we take your specific requirements into account and develop customised solutions for you.
Our services include advice on the selection and implementation of AI and robotics solutions, their development and integration into your existing systems and the development of your employees' expertise.
We help you to identify and realise the potential of UI/UX and accessibility for your applications. We have developed msg.BALM (Barrierefreiheit, Accessibility, Lifecycle, Management) to initially test the current status of your accessibility. With msg.BALM, you can check and optimise the accessibility status of your application or parts of your application step by step. The test steps comply with European Standard 301 549 for accessible websites, documents, software and mobile applications. In addition to advising on the selection and realisation of state-of-the-art UI/UX and accessibility standards, we train your employees in the necessary know-how.
With our Security Advisory Service, we offer IT security consulting that is specially tailored to the needs of the social economy. Through the practice-oriented analysis of your security architecture, we identify optimisation potential and support you in creating a comprehensive security roadmap and precisely defining the necessary measures.
We also support you in carrying out data protection impact assessments in order to minimise the risks to your IT infrastructure. In this way, we enable you to make your IT infrastructure more secure step by step and fulfil compliance requirements at the same time.
We help you set up your software systems so that they are the perfect aid for your everyday work. Whether SAP or non-SAP software, we support you in setting it up, maintaining it, and servicing it.
As a partner of SAP and Connext and with expertise in Dedalus ORBIS, we are very well positioned to understand how your software components interact.
In addition, we provide our own tools (e.g., msg.FIT) to test and optimize your systems. Get in touch with us!
Do you have any questions? Where can we support you?
We are experts in the social economy and are familiar with the special challenges that providers have to overcome when it comes to digitalisation. With a broad partner network and access to specialists from a wide range of fields, msg offers unrivalled flexibility and speed in project implementation. Thanks to many years of experience and our renowned msg.social economy forum, which promotes innovative ideas and practice-oriented solutions, we ensure that your organisation receives the best tools and consulting services for sustainable digitalisation goals.
Ralf Isenberg is responsible for the Labour & Social Affairs division as well as the state and municipal business in North Rhine-Westphalia. For more than ten years, he has focused exclusively on the challenges posed by the digitalisation of organisations in the public sector - both in administration and in the healthcare sector. He specialises in the areas of IT security, digital administration, customer and user experience and change processes. He is convinced that change can only succeed with and through people and that technology is merely the tool that supports this.