Operation & Maintenance

msg is your reliable partner for planning and developing applications. We are also happy to support you beyond that and take over the operation and maintenance of your software applications and IT systems. This way we offer you trouble-free and secure operation of your IT-assisted company processes. You focus on your day-to-day business – we’ll do the rest.

Monitoring

Through targeted monitoring of all relevant operating statuses and demonstrably effective prevention, we keep the availability of your systems and thus your ability to act at an optimal level at all times. With correctly set operating parameters, you can react to an emerging incident before your users or customers are affected.

Support

We operate an effective 3rd level support for you, which can be contacted by your users at any time and processes your requests securely and reliably. Compliance with your Service Level Agreements (SLAs) is our constant goal and is documented by a transparent and meaningful reporting. In this way, we always provide you with the optimal support.

Security

msg keeps your systems continuously up-to-date and thus prevents security gaps - no chance for intrusion.

In the event of hardware failures, our operations team responds swiftly and prevents damage to systems and your valuable data through their competent action.