Efficient IT services for smooth business processes
The msg Service Centre is our service offering that focuses on the provision of IT support and services for companies. It provides a central point of contact for all customer IT requirements and enquiries and ensures that problems and faults are resolved quickly and effectively. The msg Service Centre comprises a wide range of services, such as service desk, incident management, problem management and change management. These services are designed to ensure that customers' IT infrastructure runs smoothly and that they have access to the IT resources they need at all times.
Your added value
- Single Point of Contact (Central ServiceDesk)
- We are an "accessible" service desk with personality
- Available 24/7 for our customers
- Modern ITSM ticket system and ACD system
- Customer-specific SLAs and KPIs
Our expertise
- High first-time resolution rate by IT specialists
- Support in German and English
- IT Service Management tools & processes
- Servicedesk (full) outsourcing
- IT support (first level support)
- Product support & IAM services
- Escalation & crisis management
The Service Centre - all important information in the video (only available in german)
Do you want to make your IT fit for the future?
We are happy to support you on your way!