Challenge
In case of accumulation losses, a large number of loss reports via phone prevents efficient loss processing. Poor availability, long processing and waiting times and a negative customer experience are the result.
Solution
msg.InsuranceBot and Robotic Process Automation are the appropriate tools for this challenge. In the first step, msg.InsuranceBot receives the loss data: Either as voice message over the phone or as a text dialog via an app or website. In the process, the bot completes missing data and verifies the customer information. This reduces the error rate in the subsequent process. This paves the way for transfer to the target systems by means of an autonomously operating software robot. This fully relieves the workload for clerks in standard cases.
Benefit
The benefits are all yours: reduced costs, increased speed – and with little effort.
Your contact
Ahmet Varlik has been with the msg group since 2016, where he leads the Automation department within the msg Artificial Intelligence area. His extensive experience in optimizing complex processes — especially within the finance and insurance sectors — serves as the foundation for his role at the convergence of BPM, RPA, and AI.
AI from msg – Made in Europe
With artificial intelligence, we want to drive forward the use of AI in organisations faster and more successfully. What sets us apart: Forward-looking consulting services and products to enable value creation through data.